Reference

Privacy Policy for Your Account Data

We collect only the details needed to open your account, process DANA, OVO, GoPay, and QRIS activity, and answer privacy requests without delay.

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bolaslot99 Privacy Policy for Your Account Data
HELP DESK PATHS

Contact Us About Privacy Changes

Privacy requests move faster when you send the email used on your account and say whether you want access, correction, or deletion. Our live chat and WhatsApp desk handles privacy questions from 09:00-23:00 WIB, and email stays open all day. If you cannot log in, use the registered phone number so we can match the request before we touch any record.

Team online

Live chat

Use the account chat window from 09:00-23:00 WIB for privacy questions, cookie settings, and correction requests. We route the same desk to login checks, so the person answering can match the request with your account status.

WhatsApp

Send the message from your registered number so we can confirm the request before any change. We use WhatsApp for document follow-up, closure requests, and questions about how we record DANA, OVO, GoPay, or QRIS references.

Email

Write to [email protected] when you want a written trail for access, correction, or deletion requests. Include your registered name, phone, and the record you want checked so we can locate it without asking for extra details.

DATA CARE STEPS

Data Handling Across Device And Account

We keep this practical: only the details needed for account service, payment matching, and legal retention.

Collection rules

We keep the details needed to open your account, match support messages, and connect DANA, OVO, GoPay, or QRIS references…

Cookie use

Cookies remember login state, language choice, and session timing across phone and desktop.

Account security

If you change email, phone number, or password, we send a confirmation step through the current contact method first.

Retention period

We keep active account records while your account remains open and retain necessary logs for legal, accounting, and dispute handling…

Change requests

If you want a copy, correction, or deletion, send the request from your registered contact and state exactly which record…

Who to contact

Use the support desk for privacy questions about device data, payment references, or cookie storage.

Privacy Questions People Ask First

These questions cover the parts readers ask us most: what we collect, how cookies work, how long records stay, and how to reach us for changes. We keep the answers tied to the account flow, so you can check the same rules on phone or desktop before you open an account or send a request. If local law changes, we update the page and keep the newer terms in force where permitted.

It covers account details, device data, cookie use, payment references, support messages, and any change request tied to your account. It applies only where local law permits and is written for Indonesia-facing access.

We ask for the details needed to create and secure your account, confirm contact channels, and match DANA, OVO, GoPay, or QRIS activity. We do not ask for data that is not used for service or legal checks.

Yes. Send the request from your registered email or phone number, state what you want changed, and we will check it against the account before acting. Some records may stay where local law requires retention.

Yes, cookies store login state, language choice, and session timing on browser-based access. You can clear them in Chrome, Safari, or device settings, and the site will ask you to sign in again.

We keep payment references only to match entries to the right account, track reversals, and answer disputes. Access is limited to staff who handle account service and ledger checks, not to general site teams.

Use live chat, WhatsApp, or email [email protected]. Include your registered name and contact detail, and we will point you to the correct request path during our 09:00-23:00 WIB desk hours.

We update this page when the wording changes and keep the latest version in force from the posted date, where local law allows. If the change affects your request path, support will tell you what to do next.